Delete Your CoachKrew Account

Delete From the CoachKrew App

Coaches and athletes who can sign in start account deletion in the CoachKrew mobile app. The request itself is completed on the CoachKrew website:

1. Open the More tab.
2. Tap Profile & preferences.
3. Under Settings, open Account Information.
4. Tap Continue to Account Deletion. This opens the CoachKrew website in your browser.
5. Sign in on the website if asked. You are returned to account deletion.
6. In Delete account, type DELETE, enter your password, and tap Schedule account deletion.

A Head Coach who still owns a team cannot schedule account deletion until ownership of that team is resolved.

You can resolve ownership by transferring the team to another eligible user through coachkrew.com and waiting until the ownership transfer is accepted, or by using the available team-deletion controls to schedule deletion of the team.

Ownership is never transferred automatically.

After You Request Deletion

After an account-deletion request is successfully scheduled:

• Your information is not deleted immediately.
• A 7-day cancellation period begins.
• During the cancellation period, normal app access is paused and the app displays the account-recovery screen.
• You may cancel the deletion request from that screen by selecting Cancel account deletion.
• If CoachKrew sends an account-deletion scheduling email, that email may also include a link to cancel the deletion request.

After the 7-day cancellation period ends, CoachKrew begins finalizing the deletion.

If you still own an unresolved team when finalization occurs, finalization is canceled and your account is not deleted. You must resolve the team ownership issue before account deletion can be requested again.

Can't Access Your Account?

If you cannot access your CoachKrew account, you may request account deletion by contacting support@coachkrew.com from the email address associated with your account.

CoachKrew may need to verify your identity before processing a deletion request submitted through support.

What Happens to Your Data

When the 7-day cancellation period ends and deletion is successfully finalized, CoachKrew handles account information as described below.

Finalization does not necessarily mean that every record in every system is immediately erased.

Deleted

• The CoachKrew authentication account is deleted after finalization. You will no longer be able to sign in with that account.
• Active push-notification tokens associated with the account are deleted.
• Team staff memberships associated with the account are removed.
• Team membership associated with the user's athlete identity is removed where that membership exists.

Anonymized

• Personal profile information is anonymized. The profile name is replaced, and the email address stored on the profile is removed.
• If the account has an athlete record, that record is unlinked from the account, the athlete email address is removed, and the athlete's name is replaced with an anonymous label.

May Be Retained

• Certain historical team and sports records may remain in anonymized form and may be associated with an anonymous label rather than your name or email address.
• Some information may also be retained when reasonably necessary for security, dispute resolution, legal compliance, transaction or subscription records, and legitimate operational purposes.
• This may include limited backups, logs, transaction records, security records, or information CoachKrew is legally required to retain.

CoachKrew does not promise instantaneous or comprehensive deletion of every record in every system. Additional information about retention and deletion is available in the Privacy Policy.

Users Under 13

CoachKrew is currently intended for users who are 13 years of age or older. Children under 13 may not currently create or activate CoachKrew accounts.

If a parent or guardian believes CoachKrew has received personal information from a child under 13 contrary to CoachKrew's age requirements, they may contact support@coachkrew.com so that CoachKrew can investigate and take appropriate action.

Additional Information

More information about how CoachKrew collects, uses, retains, and deletes personal information is available in the Privacy Policy and Student Privacy pages.

CoachKrew Operator

CoachKrew is operated by Bigham Technologies LLC.

For account-deletion or privacy-related questions, contact support@coachkrew.com.